This year, Red Nose Day also marked the end of our week of Caseworks customisation at East Durham Homes.East Durham Homes had decided to support the cause, by having a dress casual day, where everyone had to wear a funny hat and also making a buffet lunch, for which everyone made a small contribution.
As with previous "Blitz Implementations" at Leeds and Accrington, the week was pretty intensive but very productive. EDH already had an Access Database of ASB Cases and part of the challenge for us was to ensure that everything they had already recorded was fully included, as well as adding a lot of new features to make it all worthwhile.
By the Friday, we had a fully featured database, packed with all their case details ready for an all day work-in and training session. The funny hats added a bit of enjoyment to the process as you can see from this picture of my colleague David Roper showing the system to the ASB Manager, Amanda Fulcher.
Did we add anything worthwhile? Hopefully lots, but probably nothing shows this more graphically than the creation of the first ever map of ASB in East Durham opposite. (The map is obviously capable of street level detail with a colour key, but this zoomed-out, cut-down view tells you where East Durham is, without telling you exactly what or where any of their cases are!)Now, the managers are looking very seriously at our Estate Management Module, with a view to working with us to develop the Tenancy Audit function. Watch this space..
