Contour use a Vulnerability Assessment to determine the priority of the case. The outcome of the assessment determines whether the case goes to the specialist Community Safety Team or to the Local Housing Office. This seems a pretty good response to the Pilkington Case, as in fairness, determining the priority of the case purely by the type of Incident makes no allowance for the impact of small, persistent abuses to a victim who may be isolated and have problems of their own.
I am pleased to say, that we were yet again able to rise to our "customisation workshop challenge" - you tell us what you want, and we will include it overnight. Contour went through their need on a Friday morning, and by Monday morning we were able to demo the first prototype, by Tuesday morning we had a fully working system with redirection of cases included.
Here is a screen shot of the new Vulnerability Record included in a "Coloured Red" case.
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