New ideas

It really is the case, that every new customer - and even those who have decided to re-customise their system, like Lewisham - adds one or two bright new ideas to the Caseworks system.  Lewisham is one of the oldest users of the system, but following a complete turnover of staff decided to recustomise the system this year, to better match their organisation and policies.

One of the managers came up with a very neat idea, which was to include a Mail To option, on all pages, so that if a user wanted to draw a Case, or a Page on a Case to the attention of another officer they could easily do so. The button brings up the user's email client, embeds a hyperlink and a summary of the page in the email and allows it to be sent. 

The recipient, has only to click on the hyperlink, and wlll be taken to the login screen, and after sign-on will be taken directly to the page in question.

Not complicated, very neat and very useful - it gets my prize for the best idea of 2011.