You asked, we delivered

I got this slogan from a visit to South Tyneside Town Hall, and it did seem pretty appropriate to any public service organisation, or one which seeks to serve its customers. Now that we have set up User Groups, it is encumbant upon us to deliver the changes requested.


One of the best ideas (but most complex) , came from Sefton Council when they attended the Northern User Group. It appealed to me because it was obviously bourne out of frustration familiar to all of us, of trying to do work on something, and being interrupted by the telephone. This user wanted a way to (1) do a quick search while in an existing case (2) have an easy way of getting back to the original case when he put the phone down.


We have done just that, which will be released in a new version with new-look buttons. Quick Search, is itself, a snappy utility which has been on the Menu for a month now, and lets you key in anything meaningful - Reference, Name, Address, key word like "ASBO" and shows you a case or a list. This is now on every page, with a built-in memory, which allows you to click a "Retrieve" button. Here are the pictures:-

(click picture to see enlarged)